Deborah L. Kaiser
6024 N. Ames
Kansas City, Missouri 64151
(816) 587-9636-H
dlkaiser@kc.rr.com
______________________________________________________________________
Project/Resource Manager and Business Systems Analyst
Skilled at facilitating the development of business systems, project management,
and leadership to support customers and operational business units. Areas of
contribution are:
- Product, Project & Resource Management
- Systems Requirements Definition
- Business Needs Analysis
- Systems Design
- Customer/Vendor Relations
- Training & Trouble-shooting
- 18 Years in the Insurance and Health Care Fields
- 12 years of Manufacturing-Related Experience
RELEVANT EXPERIENCE & ACCOMPLISHMENTS
Business Analysis/Project and Resource Management:
- Direct Management of staff from 4 - 8, responsible for hiring, line-of-site
development, coaching, counseling, performance evaluations, development of
budgets and all duties related to resource management.
- Product managed an order entry configurator software package for 9 years,
taking it through 7 new development releases within budget and timeline
requirements. This product is an add-on for MAPICS ERP systems.
- Leader in development of our company's SDLC process and designated editor
for the final documentation.
- 12 years experience in these areas of the Software Development Life Cycle:
- Project lead - Led project and test teams of up to 6 employees in the development and testing of projects.
- Requirements Definition
- Time and Dollar Estimates
- Detailed Design
- Implementation
- User Documentation and Training
- Functional and technical knowledge of MAPICS ERP Software, primarily in the
areas or Order Entry, Configuration Software, Inventory Management, Product Data
Management and Payroll - 9 years.
- Managed major projects including:
- Order Entry configuration software interfaces to MAPICS.
- New Order Entry Systems and Job Instructions Systems for a mailing company.
- New system to track doctors' prescription information for claims.
- Conversion to a new claim system for 1K separate block of business.
- New Material Shipments and Material Destroy systems modules.
- Sign-off system for work in progress using automated messaging with
AS/400 message distribution lists.
Related Business Experience:
- Analyzed work flow procedures, created job descriptions and developed and
monitored work performance standards.
- Created and analyzed monthly contract billing financial reports to ensure
customer profitability.
- Created business proposals, marketing materials, and revised contracts.
Coordinated the set-up of 8 national accounts on contract billing.
- Set up new products in LifePRO for UL and VUL and managed projects in UL and
annuities arena.
- Created employee and customer procedures manuals.
- Underwrote, issued and sold individual life insurance policies.
- Training Skills:
- Developed customer and sales training manuals and other materials.
- Trained customers, sales representatives and new employees. Received a
performance rating of 4.5 out of a possible 5 for training of new sales representatives.
- Instructor, LOMA I
Systems Environments, Software and Tools Experience:
- IBM AS/400 - 12 years
- AS/400 Query - 10 years
- QMF for Windows - 2 years
- QARun - 2 years
- Microsoft Word - 17 years
- KBC Order Entry Configurator Product - 11 years
- LifePro UL and VUL - 3 years
- Word Perfect & Presentations/Power Point - 5 years
- Excel/LOTUS 123 - 12 years, Training in MS Excel 1, 2 & 3 (2005)
- MAPICS ERP Software - 9 years
- LOTUS Notes - 5 years
- Vista ShowCase (SQL tool) - 2 years
- Engage (CRM) package -5 years
- Vantage Annuity Systems - 5 years
EMPLOYMENT HISTORY
September, 2004 - Present - Business Systems Analyst, New Products
Implementation
Aegon/Transamerica Life Insurance Company Kansas City, MO
2001-July 2004 Technical Services Resource Manager --
TriMin Systems, Inc. Roseville, MN.
1996-July 2004 KBC Product Manager -- Technical Services Department
TriMin Systems, Inc., Roseville, MN.
1995-1996 Systems Analyst - Technical Services Department
TriMin Systems, Inc. Roseville, MN.
1992-1995 Project Analyst - MIS Department
United Mailing, Inc. Chanhassen, MN.
1991-1992 Operations Analyst - Medi Mart Operations
Red Line Health Care Golden Valley, MN.
Interfaced with management team to resolve systems and processing problems
after Medi Mart conversion to AS/400 system.
1986-1991 Customer Relations Manager/Contract Billing Manager
Red Line Health Care Golden Valley, MN.
Promoted to manage the customer relations and sales support area of new
Company venture. Instrumental in the expansion of the business from 1 million
to 11 million in 5 years. Managed 2-5 employees.
1985-1986 Systems Specialist - Medi Mart Operations Department
Red Line Health Care Golden Valley, MN.
Served as liaison between outside software vendor, Systems and Operations
Departments in defining, testing and implementing systems, and providing training and support.
1982-1985 Director of Annuity Service/Service Support
Ministers Life Insurance Company St. Louis Park, MN.
Initially supervised 2-3 employees in the Annuity Service Department in the
issue and service of IRA's and TDA's. Responsibilities were later expanded to include
supervision of Service Support staff. Supervised 8 employees.
1981-1982 Customer Service Coordinator
Ministers Life Insurance Company St. Louis Park, MN.
Trained new employees on the basics of life and health insurance and
annuities. Coordinated compliance with state and federal law.
1979-1981 Senior Technician - Issue Department
ITT Life Insurance Company St. Louis Park, MN.
Issued and underwrote life insurance policies.
1969-1979 Group Insurance Department
Prudential Insurance Company St. Louis Park, MN.
Continually expanding responsibilities in the Group Insurance Department from
Audit Clerk, Master Records Technician /Assistant Supervisor to Senior Group Issue
Reviewer. I then left the home office and spent 1-1/2 years as a Sales Agent.
EDUCATION/TRAINING
- Member PMI-KC Mid-America (2004-2005)
- Certified Fellow of Life Office Management Institute
- (LOMA- completed 1984 with Distinction)
- Systems Analysis - Hennepin Technical College (1992)
- Client/Server - Hennepin Technical College (1995)
- AMA Management Principles
- Case Tools Theory - Hennepin Technical College (1993)
- Zenger-Miller Supervisory Training
- CLU Group and Social Insurance
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